Privacy Policy

This Privacy Policy describes how Avenbayr AI Pty Ltd ("Avenbayr AI", "we", "us" or "our") collects, uses, stores and discloses personal information when you use the Avenbayr AI platform or contact our support team. By submitting an access request or using the platform, you acknowledge that you have read and understood this policy.

1. Who We Are

Avenbayr AI Pty Ltd is an Australian proprietary limited company with its registered office at Level 12, 300 Bourke Street, Melbourne VIC 3000, Australia. Our primary contact email is [email protected] and our phone number is +61 3 9012 3456.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact information: name and email address provided through the contact form or access request process.
  • Communication records: messages, enquiries and follow-up correspondence with the support team.
  • Platform usage data: session information, feature interactions and dashboard activity generated while using the platform.
  • Technical data: IP address, browser type, device type and operating system collected automatically when you visit the website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and respond to access requests and support enquiries.
  • To provide, maintain and improve the Avenbayr AI platform and its features.
  • To communicate with you regarding your account, onboarding progress or platform updates.
  • To comply with applicable Australian laws and regulatory obligations.
  • To protect the security and integrity of the platform and its users.

4. Legal Basis for Processing

We process your personal information on the basis of your consent (where applicable), our legitimate interests in operating and improving the platform, and our legal obligations under Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating the platform (e.g., hosting, analytics), bound by confidentiality obligations.
  • Regulatory authorities or law enforcement agencies where required by Australian law.
  • Professional advisers, including legal counsel and auditors, where necessary.

6. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. When information is no longer required, we securely destroy or de-identify it.

7. Your Rights

Under the Australian Privacy Principles, you have the right to request access to, and correction of, personal information we hold about you. To exercise these rights, please contact us at [email protected] or +61 3 9012 3456.

8. Cookies and Tracking

The Avenbayr AI website may use cookies and similar technologies to support platform functionality and analyse usage patterns. You may control cookie settings through your browser; however, disabling certain cookies may affect platform performance.

9. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure or loss. Access to the platform is managed through secure authentication mechanisms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the bottom of this page. Continued use of the platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: [email protected]
  • Phone: +61 3 9012 3456
  • Post: Avenbayr AI Pty Ltd, Level 12, 300 Bourke Street, Melbourne VIC 3000, Australia

Last updated: September 2026